FAQ & Policies
All bookings are private, which means it will just be your group participating in your reserved escape room experience.
Sure Lock Escapes is committed to following federal, state, and city guidelines for minimizing the spread of Covid-19. At this time, masks are not required for our experiences.
Bookings must be cancelled at least 48 hours in advance in order to be refunded. We cannot refund no-shows or cancellations made less than 48 hours before the booking’s scheduled start time.
If you need to reschedule your escape room experience, please contact us at least 48 hours before the existing booking’s scheduled start time, and we will do our best to reschedule your appointment. However, we cannot guarantee that bookings cancelled less than 48 hours in advance will be rescheduled.
What to Expect before the Experience:
Please make sure to arrive promptly on time for your adventure! It's important that we get you in and started on time to stay on schedule for groups who may coming in after you. If you arrive 15 minutes or more after your selected start time, we may need to reduce your time in the experience to stay on schedule. If you arrive more than 30 minutes after your scheduled start time, we may need to cancel your booking entirely, refunds are not available in this situation.
Each participant will need to sign a waiver prior to starting an escape room experience. Guests under age 18 will need signed waivers from a legal guardian, even if that guardian is not attending. Please note that everyone who enters the escape room experience will need to pay admission.
Bathrooms are available on site before and during your adventure.
Your game guide will then get you started on your adventure, and will be available to answer any questions you may have.
What to Expect during the Experience:
Escape rooms are immersive puzzle experiences, and Sure Lock Escapes’ experiences all require teamwork to complete.
Sure Lock Escapes has 4 experiences, 3 are 70 minutes long and our Guardians' Grove room is the first 100 minute experience in Washington, with the countdown starting when you enter the experience.
You will never be actually locked inside any escape room. You may leave the room at any time; however, the clock will not stop if you leave the room.
During the experience, you will have the ability to contact the game guide, who will be watching your progress through the puzzles in order to ensure they are all functioning correctly for you.
Though you will be allowed to bring your phones into the room with you, we ask that you step out to take calls. You may use your phone's flashlight and you may take pictures during your experience if you want!
Your experience ends when you have either solved your way out the experience or when the timer runs out!
Most Sure Lock Escapes is wheelchair accessible; however, there are individual puzzles within each escape room that may not be within reach or within sight of a wheelchair. The floor in parts of the Guardians' Grove room is compacted bark.
Most puzzles will be accessible and solvable to those with hearing impairments. However, there are individual puzzles within each escape room that require the use of sound clues.
Sure Lock Escapes’ current puzzles are designed for guests aged 12+, minimum age permitted in our rooms is 8. All minors must be accompanied by a responsible adult.
Please call us at (253) 987-6899 if you need more details.